PS5 recovery doesn't have to be a disaster — here's how to fix them

PS5 recovery doesn't have to be a disaster — here's how to fix them

This week saw yet another restocking of the PS5 by Walmart. This is not the first time a retailer has dropped stock of a high-demand gaming console, and thousands of gamers have taken to social media to complain as a result. It won't be the last time either.

But it doesn't have to come to this: word of the PS5 restocking doesn't have to cause sleepless nights for those anxious to purchase the next generation of gaming consoles. There are better ways to handle the meager inventory allocations that retailers receive every few weeks.

Before we discuss how to fix the restocking situation, it is worth pointing out that retailers are in an awkward position here. In an ideal world, retailers want to be able to meet the overwhelming demand for their systems. Remember, they want to take your money as much as you want to give it to them. Abusing your employees in-store or on social media is cowardly. Don't do it.

Sony similarly wants to meet the huge demand for gaming consoles; they want to get the PS5 into as many homes as possible. With the ongoing global chip shortage, it appears that inventory shortages could last until 2022, but the company claims that it is doing everything in its power to "increase production."

Nevertheless, the way most retailers choose a set date and time to reduce their current inventory, and then slowly increase inventory to reduce it again, is very inefficient and causes many problems that could be avoided. Instead, we would do this.

Did you know that Sony sells the PS5 directly through the aptly named Sony Direct website, one of the better retailers when it comes to restocking the PS5 thanks to their virtual queue system?

Retailers like Target, Wal-Mart, and Best Buy simply drop their inventory with little or usually no warning. This approach always results in severe traffic overload as thousands of users flock to the retailer's listings to purchase gaming consoles. Error messages and website crashes are common.

Sony Direct uses a virtual queue system instead. It tells you when the next restock will be available (usually announced a day or two before the restock) and opens the queue shortly before accepting your order. When the restocking begins, available inventory is distributed to users in the queue in order, rather than having the gates open and everyone trying to purchase at the same time.

This prevents the Sony Direct listing page from crashing under the strain of thousands of people trying to check out with their PS5 at once. While it's not a perfect system (earlier this week there were lines that eventually led to zero inventory), it is considerably better than the approach taken by most other retailers. We hope this will become a universal approach.

Right now, being able to purchase a PS5 is basically the luck of the draw. Sure, the numerous tips you can learn will certainly help give you an advantage, but right now, winning a PS5 restocking game requires quite a slice of luck.

Several retailers in the UK are using a voting system to fairly distribute their inventory. The concept is quite simple. Register your details and winners are chosen at random and given the chance to purchase a console without any hassle. If they do not purchase a console within a certain period of time (usually 48 hours), the opportunity is passed on to others who have entered the lottery.

Retailers like Currys PC World did this with the PS5 Priority Pass, and Box voted for the recent Xbox Series X restock. In fact, one of Tom's Guide's staff members won this lottery system and was able to successfully purchase a PS5 this week.

Sure, there are always more applications than inventory in these polls, but that's true of basically every restock now; the supply of PS5s can't keep up with demand. At least with the lottery system, we don't have to waste half the morning and endlessly refresh the retailer's list empty-handed.

Such a lottery system respects your time and doesn't force you to put your life on hold so you can throw it all away the moment an inventory alert appears on your phone.

We would love to see more retailers take advantage of virtual queues and voting systems, but for now at least, the status quo seems to be random drops that sell out in minutes. In other words, if you want to buy a PS5, you need to be vigilant.

Bookmark the PS5 restocking hub so you can flag the PS5 the moment you get the latest inventory information. While this won't guarantee that you'll get a PS5, it will certainly make what seems like a thankless task a little easier.

.

Categories