Allegedly, the PS5DualSense controller is broken — what you need to know

Allegedly, the PS5DualSense controller is broken — what you need to know

If you're lucky enough to find a PS5 in stock, one of the great joys is being able to experience the full potential of the new dual-sense controller with the attractive bundled version of Astro's Playroom. You can "feel" the little raindrops running down the pad, the triggers adapt to the situation, tense up when you pull the bow of the string, and resist when you fire the rocket's engine.

But now questions about the latter's reliability are coming to light; Hot Hardware has found many complaints about adaptive triggers that no longer offer resistance and feel like the regular dual shocks of old.

An 11-page thread on the Resetera forum focuses on the issue and its symptoms, with the first poster explaining that during a session of "Spider-Man: Miles Morales" he felt the R2 trigger "break and become loose immediately"

The good news is that the R2 trigger is not as sensitive as it should be.

The good news is that since the PS5 has only been on the market for a month, this is obviously a problem that Sony will address at no cost. The submitter explained that they will simply send the pad back to Sony, which will take 7-10 days to repair and another 5 days to ship.

"I asked if anyone else had contacted support about the same issue, as someone had already done so over the phone. The agent replied that "several" users had called about problems with the dual-sense controller."

"As you wish.

The submitter speculated that the problem may be "quite widespread" thanks to several posts on Reddit, and it is clear that this is not an isolated issue. This is because happy users do not often post on Reddit to explain how their pads are functioning normally.

Sony has yet to reveal sales figures, but VGChartz estimates that about 3.3 million units have been purchased at this point. Needless to say, sales of a handful of dual-sense pads with weaker adaptive triggers would not seriously hurt this figure.

But - and this is a big but - what is worrisome is how quickly these reports are coming in: the PlayStation 5 has only been on the market for a month. If this is a problem caused by wear, rather than a defect in some dual-sense controllers, this number is likely to grow even higher. And if you look at the problems Nintendo has had with the Switch's joystick drifting issue, you can see that there could be problems down the road.

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